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LacaStay Legal

Terms of Use

Legal terms for using the LacaStay platform.

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This document clarifies the rights and responsibilities of LacaStay, business accounts using the software, and their customers across data, payments, integrations and liability limits. It does not replace legal advice for specific jurisdictions.

1. Acceptance of terms

By accessing LacaStay.com, creating an account, using a branded booking website, calendar, payroll, online booking, white-label tools or any LacaStay feature, you agree to these Terms, the Privacy Policy, payment terms and any in-product addenda. If you act for a business, you confirm that you have authority to bind that business.

2. LacaStay’s role

LacaStay is a LacaStay software platform that provides tools for bookings, rooms, staff, services, branded booking websites, notifications, reporting, payment integrations and multi-industry operations. LacaStay is not the provider of the final lodging, spa, auto, salon or appointment service sold to an customer unless separately agreed in writing.

3. Accounts and login security

You are responsible for account security, passwords, OTPs, staff permissions, signed-in devices and all activity under your account. You must notify LacaStay promptly if you suspect unauthorized access. LacaStay may suspend access to protect the platform, data or users.

4. Business accounts, customer data and operations

Each business account is responsible for the accuracy of prices, availability, cancellation rules, taxes, fees, service descriptions, room information, staff information, promotions and content shown on its booking website. Business accounts must have the legal right to collect and process customer data entered or synced into LacaStay.

5. Branded booking websites and white label

LacaStay may provide subdomains, booking interfaces, logos, colors, content and brand presentation for business accounts. Business accounts are responsible for public content on their websites, including images, descriptions, prices, policies, domains, trademarks and rights to use intellectual property.

6. Fees, plans and trials

Free, trial, paid, renewal, upgrade, downgrade and add-on fees follow the pricing or agreement shown at the time of purchase. Fees are generally non-refundable unless required by law or stated in a written LacaStay policy. LacaStay may change pricing with reasonable notice.

7. Third-party integrations

The platform may connect with PayOS, Stripe, PayPal, email, SMS, WhatsApp, Zalo, Meta, OTAs, maps, AI providers and other third-party services. Business accounts are responsible for configuration, API keys, transaction fees, third-party terms and legal compliance.

8. Acceptable use

You may not use LacaStay for spam, fraud, malware, attacks, unauthorized scraping, bypassing technical limits, unlawful sales, privacy violations, intellectual-property violations, or harmful, discriminatory, illegal sexual, violent or otherwise prohibited content.

9. Data, backups and export

Business accounts own their business data. LacaStay may process that data to provide, secure, support, back up, analyze operations and improve the service. After termination, LacaStay may retain data for a reasonable period for backups, legal compliance, dispute resolution and fraud prevention.

10. AI and automation

Some features may use AI to summarize, suggest, respond, classify, analyze or assist operations. AI output may be wrong or incomplete. Business accounts are responsible for reviewing output before sending it to customers or using it for important business decisions.

11. Intellectual property

LacaStay, source code, design, logos, owl mascot, documentation, workflows, templates and platform technology belong to LacaStay or its licensors. You receive a limited right to use the service while your account is active and may not copy, resell, reverse engineer or create a competing product by misusing the platform.

12. Suspension and termination

LacaStay may suspend or terminate access if you breach these Terms, fail to pay, create security risk, affect system integrity, are subject to lawful authority requests, or harm LacaStay, other business accounts or customers.

13. Disclaimer of warranties

The service is provided as is and as available. LacaStay works to keep the system reliable but does not guarantee the service will always be error-free, uninterrupted, suitable for every purpose, or that third-party data will always be accurate.

14. Limitation of liability

To the maximum extent permitted by law, LacaStay is not liable for indirect damages, lost profit, lost revenue, data loss caused by third parties, business-account misconfiguration, disputes between business accounts and their customers, or events outside reasonable control. Any total liability of LacaStay will not exceed the fees paid by the business account to LacaStay in the three months before the event giving rise to liability.

15. Indemnity

You agree to defend and indemnify LacaStay from claims arising from business-account content, your use of the service, breach of these Terms, legal violations, infringement of third-party rights, or disputes between you and your customers.

16. Governing law and changes

These Terms are governed by applicable law where LacaStay operates unless mandatory law provides otherwise. LacaStay may update these Terms to reflect product, legal or risk changes. Continued use after the effective date means you accept the updated Terms.

17. Contact

Questions about these Terms may be sent to [email protected] or the support contact shown inside your LacaStay account.

18. United States supplement

To the extent permitted by United States law, disputes arising from use of LacaStay will be handled on an individual basis and not as a class, representative or class-arbitration proceeding. You waive participation in class actions where such waiver is permitted. If a state does not allow this provision, the unenforceable portion will be modified only as necessary and the remaining provisions remain effective.

19. EU, EEA, Swiss and UK supplement

Nothing in these Terms removes mandatory rights under GDPR, UK GDPR, consumer-protection law or mandatory laws in the EU, EEA, Switzerland or the United Kingdom. Where LacaStay processes personal data for a business account, LacaStay will process it under reasonable instructions, protect it, assist with data-rights requests, assist with incident notices where legally required, and delete or return data at termination where feasible.

20. Data processing addendum

When a business account uses LacaStay to process customer data, the business account decides the purposes of that data use and LacaStay handles the data to provide the software. LacaStay will not use customer data outside operating, securing, supporting, improving the service, complying with law or following valid business-account instructions. The business account is responsible for notices, legal bases and customer consents.

21. Data export and provider switching

While an account is active and not in payment breach, a business account may request data export to the extent supported by product functionality. LacaStay does not guarantee that all data, settings, interface elements, integrations or system history can be exported in a format compatible with another system. Migration, reconciliation and completeness checks are the business account’s responsibility.

22. Force majeure

LacaStay is not liable for delay or failure caused by events outside reasonable control, including natural disasters, war, strikes, internet failures, cloud-provider failures, payment-provider failures, third-party API changes, large-scale cyberattacks, government orders or widespread infrastructure incidents.

23. Legal notices

Legal notices to LacaStay must be sent to [email protected] or the legal address published by LacaStay. Notices to users may be sent by registered email, dashboard, in-product notice or website posting. You are responsible for maintaining a valid email and checking account notices.